Contact-less operations are need of time but Self-Service is for ever. Hotsoft Self-Serve applications enable contact-less, paper-less or fault-less operations. Get rid of long queues on Counters and keep the customer well-informed about transactions and ongoing offers.
Flexible self-service operations, Choose-Order-Pay/ Pay-After-Meals/ Settle-In- Room/ Assisted Orders/ Group-Ordering. OTP verification makes it secure. Data entered by Guest is less error-prone.
Self-service applications allow online Bill payments & traditional offline patyment settlements. Room Service bills can be automatically settled in Rooms.
Configure Self-Service applications for Picture Menu with pictures of Dishes and Categories. Show all offers and Available Add-ons in the same. Curate your menu by providing description of Recipes.
Configure Add-ons on items along with Prices. Bill amounts will take care of selected Add-ons. Configure Combo dishes and suggestions to replace items with Combos and offer savings.
Flexible Happy Hours to allow selection of different Rate-List for Happy Hours or allow discounts on individual items or offers like 1+1, 2+1 etc. during Happy Hours.
Configure self-service operations for Department-wise Counters and Over-the-Counter Orders. Avoiding Billing Queues, customers can directly choose, Order, Pay and Collect food..
For Kitty Parties and Corporate Events, multiple representatives may Choose items for the Group. Server may consolidate, take Confirmation before finally approving the Order.
Be it Room Food Service or Laundry or even Mini-bar, Guests may choose to settle their Orders in room. Room Settlement is secured by the OTP sent on Guests check-in Mobile number.
Allows different Loyalty Point Schemes for Individual Outlet and Bill-Type. Not only that you can also configure Periodic Loyalty Point Offers. Choose different Redemption methods.
Login to Self-service apps are OTP protected (optional). Transactions for room-settlement, Loyalty Point redemption are also OTP protected. Digital document sharing for Self-Check-In.
Guest Transactions like Room-Service, Advance Payment of Settlement at time of Check-Out are authenticated by Guests through check-in Mobile number. Reduce chances of misuse of services.
Allow Guests to Self-Checkout by paying Final Bill Online. Soft-copy of Bill and Payment receipts are sent to Customer’s Email. Online payments can also be used to collect Deposits from Guests.
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